Nonprofit · EIN 86-0006552
THE BETTER BUSINESS BUREAU INC
Tax-exempt · PHOENIX, AZ 85014
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2024 | 990 | $20,730,672 | $19,922,055 | $808,617 | $14,697,817 | $6,847,243 | $7,850,574 |
| December 31, 2023 | 990 | $17,504,367 | $17,434,503 | $69,864 | $13,371,455 | $6,329,498 | $7,041,957 |
Financial details: 990 for the year ended December 31, 2024
Revenue
- Contributions, gifts and grants
- $1,187,201
- Program service revenue
- $19,319,157
- Investment income
- $101,453
- Net rental income
- $265
- Other revenue
- $122,861
Expenses
- Grants and similar amounts paid
- $0
- Compensation of officers, directors and key employees
- $2,167,682
- Other salaries and wages
- $10,551,488
- Salaries, compensation and benefits (total)
- $14,927,620
- Professional fundraising fees
- $0
- Occupancy
- $903,966
- Travel
- $235,186
- Depreciation
- $214,184
Balance sheet and other
- Total assets, start of year
- $13,371,455
- Total assets, end of year
- $14,697,817
- Total liabilities, end of year
- $6,847,243
- Net assets, end of year
- $7,850,574
- Land, buildings and equipment
- $5,797,273
- Net assets without donor restrictions
- $7,850,574
- Gross unrelated business income
- $1,880,205
- Gross receipts
- $20,750,618
- Employees
- 199
- Volunteers
- 60
- Year formed
- 1938
- State of legal domicile
- AZ
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2024, highest compensation first.
| Name | Title | Hours / week | Compensation | From related orgs | Other / benefits |
|---|---|---|---|---|---|
| MATTHEW M FEHLING | President & CEO Trustee or director, Officer | 40 | $693,805 | $0 | $112,422 |
| JOHN G PONDER | VP & CAO Officer | 40 | $493,049 | $0 | $20,500 |
| CHAD R FRANK | VP OF STRATEGY Officer | 40 | $261,015 | $0 | $17,971 |
| BRIAN J LAWLER | DIR. BUS RELATIONS | 40 | $235,373 | $0 | $17,919 |
| RICHARD CHAPMAN | DIR. BUS RELATIONS | 40 | $213,976 | $0 | $16,968 |
| MICHAEL SEDIO | VP & COO Officer | 40 | $161,441 | $41,762 | $6,497 |
| KORIANN MORALES | VP & CPO Officer | 40 | $200,669 | $0 | $8,745 |
| PATTY BECKMAN | CFO Officer | 40 | $183,807 | $0 | $7,761 |
| BRENDA J WILLIAMS | BUS. RELATIONS REP | 40 | $177,097 | $0 | $12,539 |
| KATHERYNE E SCHAAB | DR OF COM. MRKTNG | 40 | $169,968 | $0 | $12,796 |
| NOELLE K ROOKE | VP OF PEOPLE & CUL | 40 | $159,788 | $0 | $6,300 |
| CHRIS DEMARCO | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ROBERT BEHIC | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| BRADLEY SMITH | Treasurer Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| CARRIE YOUNG | Past Chair Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
56 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| ROXANNE GOVARI | BOARD MEMBER Trustee or director | 0.25 | $0 |
| ALLEN MAXWELL | BOARD MEMBER Trustee or director | 0.25 | $0 |
| KIM ANDERSON-MATICH | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MARIA BARQUIN | BOARD MEMBER Trustee or director | 0.25 | $0 |
| RYAN BUELL | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MIKE BONTRAGER | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JULIEN BRANDT | BOARD MEMBER Trustee or director | 0.25 | $0 |
| BRIAN BURT | BOARD MEMBER Trustee or director | 0.25 | $0 |
| TODD CAHILL | BOARD MEMBER Trustee or director | 0.25 | $0 |
| AARON FRAZIER | BOARD MEMBER Trustee or director | 0.25 | $0 |
| ANTHONY NARDO | BOARD MEMBER Trustee or director | 0.25 | $0 |
| RICK DIRCKS | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MIKE DONLEY | BOARD MEMBER Trustee or director | 0.25 | $0 |
| NICOLE DONNELLY | Chair Trustee or director, Officer | 0.25 | $0 |
| VILLE HOUTTU | BOARD MEMBER Trustee or director | 0.25 | $0 |
| BYRAM FROST | BOARD MEMBER Trustee or director | 0.25 | $0 |
| DAVE MARTIN | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JODI LOW | Vice Chair Trustee or director, Officer | 0.25 | $0 |
| CARMEN JANDACEK | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JACQUELYN KEENAN | Secretary Trustee or director, Officer | 0.25 | $0 |
| KEN BONHAM | BOARD MEMBER Trustee or director | 0.25 | $0 |
| ELAINE LABEDZ | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MIKE LITTAU | BOARD MEMBER Trustee or director | 0.25 | $0 |
| CRAIG DESHIELDS | BOARD MEMBER Trustee or director | 0.25 | $0 |
| HARRY LANGENBERG | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MIKE MCGUIRK | BOARD MEMBER Trustee or director | 0.25 | $0 |
| DAVE BURNS | BOARD MEMBER Trustee or director | 0.25 | $0 |
| BRIAN MOHR | BOARD MEMBER Trustee or director | 0.25 | $0 |
| DAVID DICK | BOARD MEMBER Trustee or director | 0.25 | $0 |
| DAVID RALLS | BOARD MEMBER Trustee or director | 0.25 | $0 |
| ED DENA | BOARD MEMBER Trustee or director | 0.25 | $0 |
| CATHY GRAHAM | BOARD MEMBER Trustee or director | 0.25 | $0 |
| GLENNA GATES | BOARD MEMBER Trustee or director | 0.25 | $0 |
| CHRIS SHARFNER | BOARD MEMBER Trustee or director | 0.25 | $0 |
| HEIDI FEENEY | BOARD MEMBER Trustee or director | 0.25 | $0 |
| GERALD SMITHSON | BOARD MEMBER Trustee or director | 0.25 | $0 |
| GARY SNEED | BOARD MEMBER Trustee or director | 0.25 | $0 |
| DR PAMELA WILLIAMSON | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JIMMY DUNN | BOARD MEMBER Trustee or director | 0.25 | $0 |
| TYLER YATES | BOARD MEMBER Trustee or director | 0.25 | $0 |
| CELIA WADDINGTON | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JONATHAN GALLAGHER | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JEFF PERIERA | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JEFF NKANSAH | BOARD MEMBER Trustee or director | 0.25 | $0 |
| JOHN CRAVEN | BOARD MEMBER Trustee or director | 0.25 | $0 |
| KEN STEITZ | BOARD MEMBER Trustee or director | 0.25 | $0 |
| LA DONNA SNOW | BOARD MEMBER Trustee or director | 0.25 | $0 |
| MICHAEL GOLDFARD | BOARD MEMBER Trustee or director | 0.25 | $0 |
| OWEN FREEMAN | BOARD MEMBER Trustee or director | 0.25 | $0 |
| PATRICK LOZANO | BOARD MEMBER Trustee or director | 0.25 | $0 |
| PAUL CARTER | BOARD MEMBER Trustee or director | 0.25 | $0 |
| RICHARD ARTIS | BOARD MEMBER Trustee or director | 0.25 | $0 |
| SAINT DOMINGUEZ | BOARD MEMBER Trustee or director | 0.25 | $0 |
| STEVE MAHLUM | BOARD MEMBER Trustee or director | 0.25 | $0 |
| STEVEN REDING | BOARD MEMBER Trustee or director | 0.25 | $0 |
| VINCENT MATRANGA | BOARD MEMBER Trustee or director | 0.25 | $0 |
990 for the year ended December 31, 2023: 51 people
| Name | Title | Hours / week | Compensation | From related orgs | Other / benefits |
|---|---|---|---|---|---|
| MATTHEW M FEHLING | President & CEO Trustee or director, Officer | 40 | $599,408 | $0 | $41,223 |
| JOHN G PONDER | VP & CAO Officer | 40 | $459,362 | $0 | $18,021 |
| CHAD R FRANK | VP OF STRATEGY Officer | 40 | $240,071 | $0 | $15,733 |
| BRIAN J LAWLER | DIR. BUS RELATIONS | 40 | $205,693 | $0 | $17,674 |
| KORIANN MORALES | VP & CPO Officer | 40 | $198,072 | $0 | $12,714 |
| CURT HENCH | CFO Officer | 40 | $201,522 | $0 | $7,937 |
| MICHAEL SEDIO | VP & COO Officer | 40 | $163,252 | $40,288 | $5,219 |
| KATHERYNE E SCHAAB | DR OF COM. MRKTNG | 40 | $155,663 | $0 | $12,469 |
| NOELLE K ROOKE | VP OF PEOPLE & CUL | 40 | $159,870 | $0 | $5,367 |
| BRENDA J GALINDO | BUS. RELATIONS REP | 40 | $152,827 | $0 | $11,976 |
| RICHARD CHAPMAN | DIR. BUS RELATIONS | 40 | $138,184 | $0 | $15,225 |
| PATTY BECKMAN | CFO Officer | 40 | $31,777 | $0 | $0 |
| LAUREN COLES | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ROBERT BEHIC | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| BRADLEY SMITH | Treasurer Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| CARRIE YOUNG | Past Chair Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| ROXANNE GOVARI | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ALLEN MAXWELL | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| KIM ANDERSON-MATICH | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| MARIA BARQUIN | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| RYAN BUELL | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| MIKE BONTRAGER | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| JULIEN BRANDT | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| BRIAN BURT | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| TODD CAHILL | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| AARON FRAZIER | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ANTHONY NARDO | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| RICK DIRCKS | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| MIKE DONLEY | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| NICOLE DONNELLY | Chairman Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| VILLE HOUTTU | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| BYRAM FROST | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| DAVE MARTIN | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| JODI LOW | Vice Chairman Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| CARMEN JANDACEK | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| JACQUELYN KEENAN | Secretary Trustee or director, Officer | 0.25 | $0 | $0 | $0 |
| KEN BONHAM | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ELAINE LABEDZ | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| MIKE LITTAU | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| HARRY LANGENBERG | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| MIKE MCGUIRK | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| BRIAN MOHR | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| JAMIE OGLE | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| ELAINE RALLS | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| CHRIS SHARFNER | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| GERALD SMITHSON | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| GARY SNEED | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| DR PAMELA WILLIAMSON | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| TYLER YATES | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| CELIA WADDINGTON | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
| JONATHAN GALLAGHER | BOARD MEMBER Trustee or director | 0.25 | $0 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- 1010 E MISSOURI AVE, PHOENIX, AZ 85014-2602
- In care of
- % HELEN ESQUILIN
- Principal officer (990 for 2024)
- PATTY BECKMAN, 1010 E MISSOURI AVENUE, PHOENIX, AZ 85014
- Signed the 990
- PATTY BECKMAN, CFO
- Phone
- (602) 264-1721
- Return prepared by
- West Rhode & Roberts
Mission
TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. THE BUREAU ACCOMPLISHES THIS BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELEBRATING ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
Program accomplishments
- SETTING AND UPHOLDING HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. BUSINESSES THAT EARN BBB ACCREDITATION CONTRACTUALLY AGREE AND ADHERE TO THE ORGANIZATIONS HIGH STANDARDS FOR TRUST. INCORPORATED LOCALLY IN 1938, YOUR BBB SERVES COMMUNITIES IN SOUTHERN CALIFORNIA AND CENTRAL, NORTHERN AND WESTERN ARIZONA AND IS SUPPORTED BY OVER 20,225 BBB ACCREDITED BUSINESSES. BBB PROVIDES OBJECTIVE ADVICE, FREE BUSINESS REVIEWS, CHARITY REVIEWS AS WELL AS EDUCATIONAL INFORMATION ON TOPICS AFFECTING MARKETPLACE TRUST. ADDITIONALLY, BBB PROVIDES FREE DISPUTE RESOLUTION SERVICES, INCLUDING MEDIATION AND ARBITRATION, TO REALIZE ITS VISION OF A MARKETPLACE WHERE BUYERS AND SELLERS CAN TRUST EACH OTHER.
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | Not on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 86-0006552
- Tax-exempt status
- 501(c)(6): Business league or chamber of commerce
- Donations deductible
- No
- Exempt since
- 1945
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Assets (IRS master file)
- $14,697,817
- Income (IRS master file)
- $20,750,618
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2024 | $20,730,672 | $19,922,055 | $14,697,817 | XML |
| 990 | December 2023 | $17,504,367 | $17,434,503 | $13,371,455 | XML |
| 990 | December 2022 | $16,510,041 | $16,385,027 | $13,521,438 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
| 990 | December 2018 | – | – | – | IRS |
| 990 | December 2017 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 86-0006552).
Questions about THE BETTER BUSINESS BUREAU INC
- What is the EIN of THE BETTER BUSINESS BUREAU INC?
- The employer identification number (EIN) of THE BETTER BUSINESS BUREAU INC is 86-0006552.
- Is THE BETTER BUSINESS BUREAU INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(6) since 1945.
- Are donations to THE BETTER BUSINESS BUREAU INC tax-deductible?
- No. The IRS master file says contributions to it are not deductible.
- Which annual return does THE BETTER BUSINESS BUREAU INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of THE BETTER BUSINESS BUREAU INC due?
- The return for tax year 2025 (the year ending December 31, 2025) is due May 15, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did THE BETTER BUSINESS BUREAU INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2024.
- Who is the principal officer of THE BETTER BUSINESS BUREAU INC?
- The 990 for the year ended December 31, 2024 names PATTY BECKMAN.
- Who are the officers and directors of THE BETTER BUSINESS BUREAU INC?
- The 990 for the year ended December 31, 2024 lists 71 people; 11 received compensation from the organization, the highest $693,805 (MATTHEW M FEHLING, President & CEO).
- How much revenue does THE BETTER BUSINESS BUREAU INC have?
- On its 990 for the year ended December 31, 2024 it reported revenue of $20,730,672, expenses of $19,922,055 and total assets of $14,697,817 at year end.
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