Nonprofit · EIN 59-3355555
211 TAMPA BAY CARES INC
Also known as FIRST CONTACT
Tax-exempt · CLEARWATER, FL 33760
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| September 30, 2025 | 990 | $8,923,813 | $9,261,987 | -$338,174 | $2,970,481 | $1,571,933 | $1,398,548 |
| September 30, 2024 | 990 | $8,631,585 | $8,807,233 | -$175,648 | $3,513,164 | $1,828,730 | $1,684,434 |
| September 30, 2023 | 990 | $7,729,488 | $7,741,303 | -$11,815 | $3,469,455 | $1,692,902 | $1,776,553 |
Financial details: 990 for the year ended September 30, 2025
Revenue
- Contributions, gifts and grants
- $8,918,866
- of which government grants
- $2,841,358
- Program service revenue
- $0
- Investment income
- $0
- Other revenue
- $4,947
Expenses
- Grants and similar amounts paid
- $1,768,535
- Compensation of officers, directors and key employees
- $252,709
- Other salaries and wages
- $4,875,212
- Salaries, compensation and benefits (total)
- $5,923,829
- Professional fundraising fees
- $0
- Accounting fees
- $36,502
- Occupancy
- $194,444
- Depreciation
- $58,862
- Program services (functional)
- $8,533,090
- Management and general (functional)
- $728,897
Balance sheet and other
- Total assets, start of year
- $3,513,164
- Total assets, end of year
- $2,970,481
- Total liabilities, end of year
- $1,571,933
- Net assets, end of year
- $1,398,548
- Land, buildings and equipment
- $60,680
- Net assets without donor restrictions
- $1,073,994
- Net assets with donor restrictions
- $324,554
- Gross receipts
- $8,923,813
- Employees
- 109
- Volunteers
- 14
- Year formed
- 1996
- State of legal domicile
- FL
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended September 30, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Micki Thompson | President/CEO Officer | 45 | $133,493 |
| John Thomas | Vice President of Finance Officer | 45 | $119,216 |
| Steven Hoschak | Director Trustee or director | 1 | $0 |
| Maria Pepe | Director Trustee or director | 1 | $0 |
| Eric Johanson | Treasurer Trustee or director, Officer | 1 | $0 |
| Marion Rich | Director Trustee or director | 1 | $0 |
| Major Deanna Carey | Secretary Trustee or director, Officer | 1 | $0 |
| Jeremy J Tinter | Immediate Past Chair Trustee or director, Officer | 1 | $0 |
| Martha R Lenderman | Director Trustee or director | 1 | $0 |
| Annah-Lauren Valicoff | Director Trustee or director | 1 | $0 |
| Gayle Guidash | Chair Trustee or director, Officer | 1 | $0 |
| Kamran Malik | Director Trustee or director | 1 | $0 |
| Dr Jacob Diaz | Vice Chair Trustee or director, Officer | 1 | $0 |
| Sharnette Hollowell | Director Trustee or director | 1 | $0 |
| Andrea Preisler | Director Trustee or director | 1 | $0 |
1 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Sean Schrader | Director Trustee or director | 1 | $0 |
990 for the year ended September 30, 2024: 16 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Micki Thompson | President/CEO Officer | 45 | $133,403 |
| John Thomas | Vice President of Finance Officer | 45 | $119,216 |
| Steven Hoschak | Immediate Past Chair Trustee or director, Officer | 1 | $0 |
| Maria Pepe | Director Trustee or director | 1 | $0 |
| Eric Johanson | Treasurer Trustee or director, Officer | 1 | $0 |
| Sharon Crowe | Director Trustee or director | 1 | $0 |
| Marion Rich | Secretary Trustee or director, Officer | 1 | $0 |
| Jeremy J Tinter | Chair Trustee or director, Officer | 1 | $0 |
| Martha R Lenderman | Director Trustee or director | 1 | $0 |
| Grant Petersen | Director Trustee or director | 1 | $0 |
| Gayle Guidash | Vice Chair Trustee or director, Officer | 1 | $0 |
| Major Adrian Arnold | Director Trustee or director | 1 | $0 |
| Dr Jacob Diaz | Director Trustee or director | 1 | $0 |
| Sharnette Hollowell | Director Trustee or director | 1 | $0 |
| Andrea Preisler | Director Trustee or director | 1 | $0 |
| Sean Shrader | Director Trustee or director | 1 | $0 |
990 for the year ended September 30, 2023: 16 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Micki Thompson | President/CEO Officer | 45 | $114,820 |
| John Thomas | Vice President of Finance Officer | 45 | $100,755 |
| Steven Hoschak | Immediate Past Chair Trustee or director, Officer | 1 | $0 |
| Maria Pepe | Director Trustee or director | 1 | $0 |
| Eric Johanson | Treasurer Trustee or director, Officer | 1 | $0 |
| Sharon Crowe | Director Trustee or director | 1 | $0 |
| Marion Rich | Secretary Trustee or director, Officer | 1 | $0 |
| Jeremy J Tinter | Chair Trustee or director, Officer | 1 | $0 |
| Martha R Lenderman | Director Trustee or director | 1 | $0 |
| Grant Petersen | Director Trustee or director | 1 | $0 |
| Gayle Guidash | Vice Chair Trustee or director, Officer | 1 | $0 |
| Major Adrian Arnold | Director Trustee or director | 1 | $0 |
| Dr Jacob Diaz | Director Trustee or director | 1 | $0 |
| Sharnette Hollowell | Director Trustee or director | 1 | $0 |
| Andrea Preisler | Director Trustee or director | 1 | $0 |
| Sean Shrader | Director Trustee or director | 1 | $0 |
Address and contacts
- Address (IRS master file)
- 13921 ICOT BLVD STE 700, CLEARWATER, FL 33760-3738
- In care of
- % MICKI THOMPSON
- Principal officer (990 for 2024)
- Micki Thompson, 13921 Icot Blvd Suite 700, Clearwater, FL 33760
- Signed the 990
- Micki Thompson, President/CEO
- Phone
- (727) 210-4241
- Website
- www.211tampabay.org
- Return prepared by
- PDR CPAS ADVISORS INC
Mission
The mission of 211 Tampa Bay Cares, Inc. is "Improving lives through the power of information and hope."
Program accomplishments
- First contact is the region's trusted front door for help. We connect individuals and families to life-changing emotional support, community information and critical resources through: 988 Suicide & Crisis Lifeline, 211 Helpline and Financial Assistance.988 Suicide & Crisis Lifeline988 has been designated as the three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as 988 Suicide & Crisis Lifeline), which is now active across the United States.First Contact began serving as a national text and online chat backup center for 988 in April 2022 and began answering 988 Florida telephone calls for 10 Florida Counties (Pinellas, Pasco, Hernando, Manatee, Sarasota, DeSoto, Lee, Hendry, Glades and Hillsborough County) instate calls for 988 in August 2022.In FY 24-25, trained 988 text and chat team members handled over 58,400 texts and online chats from individuals experiencing a mental health crisis. 98% of our 988 visitors were de-escalated without higher level intervention. Visitor top concerns include suicidal thoughts, depression/anxiety, substance use, relationship conflict, financial stress, grief, bullying, and loneliness.211 Helpline211 is a 24 hour a day, 365 days a year, contact center based service that assists individuals and families in navigating the complex and ever growing maze of health and human service providers, non-profit organizations, government agencies, and community service organizations. 211 improves the way in which people learn about and connect with the services they need by providing access to comprehensive, up-to-date information at any time by telephone, text or online at no cost to the inquirer. 211 helps create new efficiencies in the delivery of health and human services by saving time for individuals seeking help, and eases the frustration of people searching for appropriate services for which they are eligible. 211 also helps service providers do their jobs more easily, refers ever more callers to the right places, and reduces costly duplication of effort by other service providers by building and maintaining databases.211 serves as a resource for businesses and local employers by assisting their employees and helping to maintain productivity. 211 supports stressed employees, decreases absenteeism and supports employee assistance programs.211 serves as a support system for emergency management by assisting before, during, and immediately after emergencies such as health crises, blackouts, natural disasters such as tornadoes and floods, or man-made crisis such as terrorism events. 211 is recognized by Pinellas County Government as a central telephone number for all health and human service information in the event of a disaster.211 provides trend data on health and human service needs (met and unmet) for planning and resource allocations. Many times, data provided by 211 is the first place to see emerging needs and demands for existing services. 211 data can be organized in a variety of ways, including geographically. 211 is particularly helpful in mapping relative locations of high areas of needs and locations of resources. As a result, 211 contributes to better use of scarce resources, including both tax dollars and charitable contributions. In this last fiscal year (October 1, 2024-September 30, 2025), highly trained 211 contact center staff handled approximately 62,000 calls, emails, online requests and text messages from local Florida residents seeking assistance.211 connects people with opportunities to "give help" as well as "get help." 211 provides an easy to remember number for individuals interested in volunteering or donating to call and be directed to various volunteer projects or donation opportunities in the community.The types of 211 contact center need requests by percentage include 42% housing assistance; 14% utility assistance; 5% food and meals; 4% health care; 6% mental health and addictions; 2% clothing, personal, and household needs, 2% legal, consumer and public safety services, 5% employment, income support and assistance; and 20% other services such as arts, culture, disasters, information services, transportation, recreation, volunteers, donations, government, and economic services). Additionally, in FY 24-25, $1,768,535 in financial assistance (rent, utilities, etc.) was distributed to over 550 individuals and families to stabilize their housing and employment.Expenses $8,533,090 · grants $1,768,535
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in September, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | September 30, 2026 | February 16, 2027 | Not due yet |
| 2024 | September 30, 2025 | February 17, 2026 | 990 on file |
| 2023 | September 30, 2024 | February 18, 2025 | 990 on file |
IRS record
- EIN
- 59-3355555
- Tax-exempt status
- 501(c)(3): Charitable, religious, educational or scientific organization
- Foundation status
- Publicly supported organization (170(b)(1)(A)(vi))
- Donations deductible (Pub 78)
- Public charity, 50% deduction limit
- Exempt since
- 1996
- Accounting year ends
- September
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Community improvement and capacity building (S80)
- Assets (IRS master file)
- $2,970,481
- Income (IRS master file)
- $8,923,813
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | September 2025 | $8,923,813 | $9,261,987 | $2,970,481 | XML |
| 990 | September 2024 | $8,631,585 | $8,807,233 | $3,513,164 | XML |
| 990 | September 2023 | $7,729,488 | $7,741,303 | $3,469,455 | XML |
| 990 | September 2022 | $5,287,939 | $4,650,278 | $2,619,145 | IRS |
| 990 | September 2021 | – | – | – | IRS |
| 990 | September 2020 | – | – | – | IRS |
| 990 | September 2019 | – | – | – | IRS |
| 990 | September 2018 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 59-3355555).
Questions about 211 TAMPA BAY CARES INC
- What is the EIN of 211 TAMPA BAY CARES INC?
- The employer identification number (EIN) of 211 TAMPA BAY CARES INC is 59-3355555.
- Is 211 TAMPA BAY CARES INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 1996.
- Are donations to 211 TAMPA BAY CARES INC tax-deductible?
- Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).
- Which annual return does 211 TAMPA BAY CARES INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of 211 TAMPA BAY CARES INC due?
- The return for tax year 2025 (the year ending September 30, 2026) is due February 16, 2027. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did 211 TAMPA BAY CARES INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended September 2025.
- Who is the principal officer of 211 TAMPA BAY CARES INC?
- The 990 for the year ended September 30, 2025 names Micki Thompson.
- Who are the officers and directors of 211 TAMPA BAY CARES INC?
- The 990 for the year ended September 30, 2025 lists 16 people; 2 received compensation from the organization, the highest $133,493 (Micki Thompson, President/CEO).
- How much revenue does 211 TAMPA BAY CARES INC have?
- On its 990 for the year ended September 30, 2025 it reported revenue of $8,923,813, expenses of $9,261,987 and total assets of $2,970,481 at year end.
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