FAMILY LIFELINE

Financials

From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.

Officers, directors and key employees

As listed on the 990 for the year ended June 30, 2025, highest compensation first.

Address and contacts

Address (IRS master file)

2325 W BROAD ST, RICHMOND, VA 23220-2009

Principal officer (990 for 2024)

JENNIFER CASE, 2325 WEST BROAD ST, RICHMOND, VA 23220

Signed the 990

JENNIFER CASE, CEO & PRES

Phone

(804) 282-4255

Website

WWW.FAMILYLIFELINE.ORG

Return prepared by

HARRIS HARDY & JOHNSTONE PC

Mission

FAMILY LIFELINE PARTNERS WITH FAMILIES AND INDIVIDUALS, DELIVERING INTENSIVE HOME AND COMMUNITY-BASED SERVICES TO ACHIEVE AN EQUITABLE, RESILIENT COMMUNITY WHERE FAMILIES AND INDIVIDUALS ARE CONNECTED, SAFE, AND LIVING A HEALTHY, MEANINGFUL LIFE. WE ARE COMMITTED TO OUR SERVICES BEING: EQUITABLE AND INCLUSIVE BELIEVING IN THE FAIR TREATMENT, ACCESS, OPPORTUNITY AND ADVANCEMENT OF ALL PEOPLE. PERSON-CENTERED ENSURING THAT PEOPLES VALUES AND PREFERENCES ARE AT THE CENTER OF PLANNING CARE. STRENGTHS-BASED BUILDING ON THE RESILIENCE AND POTENTIAL FOR GROWTH AND DEVELOPMENT INHERENT IN ALL INDIVIDUALS. TRAUMA INFORMED RECOGNIZING THE PERVASIVE NATURE OF TRAUMA AND PROMOTES AN ENVIRONMENT OF HEALING AND RECOVERY WITH THE PRIMARY GOAL OF NOT RE- TRAUMATIZING. OUTCOME DRIVEN USING RESULTS TO INFORM PROGRAMMING, ENSURE FIDELITY TO EVIDENCE-BASED MODELS, GUIDE STRATEGIC DIRECTION OF THE ORGANIZATION AND SUPPORT ADVOCACY EFFORTS.

Program accomplishments

• EARLY CHILDHOOD PROGRAMS (GROWING WELL) FAMILY LIFELINES GROWING WELL PROGRAMMING PROVIDES INTENSIVE HOME VISITATION SERVICES TO SUPPORT EXPECTING FAMILIES AND FAMILIES WITH YOUNG CHILDREN LIVING IN THE GREATER RICHMOND AND PETERSBURG AREAS. SERVICES ARE FREE, VOLUNTARY, AND AVAILABLE UNTIL CHILDREN REACH SCHOOL AGE (ASTHMA CASE MANAGEMENT SERVICES ARE ALSO AVAILABLE FOR CHILDREN UP TO AGE 18). WE OFFER THREE HOME VISITING MODELS - HEALTHY FAMILIES, PARENTS AS TEACHERS (PAT), AND CHILDRENS HEALTH INVOLVING PARENTS (CHIP). AT THE CORE OF ALL THREE MODELS IS THE HOME VISIT. VISITS ARE PROVIDED 2 TO 4 TIMES PER MONTH, LAST APPROXIMATELY AN HOUR, AND TYPICALLY OCCUR IN A FAMILYS HOME. VISITS ARE PLANNED USING AN EVIDENCE-BASED CURRICULUM AND FOCUS ON FAMILY WELL-BEING, HEALTHY PARENT-CHILD INTERACTIONS, DEVELOPMENT-CENTERED PARENTING, AND PROTECTIVE FACTORS. HOME VISITATION SERVICES INCLUDE ONE-ON-ONE COACHING, EDUCATION, CASE MANAGEMENT/CARE COORDINATION, HEALTH SUPERVISION, COUNSELING AND BEHAVIORAL HEALTH SUPPORT, SCREENING AND ASSESSMENTS, SERVICE PLANNING AND GOAL SETTING, AS WELL AS CONNECTIONS TO RESOURCES. RESEARCH SHOWS THAT EARLY CHILDHOOD EXPERIENCES, BOTH POSITIVE AND NEGATIVE, HAVE A DIRECT IMPACT ON HEALTH, DEVELOPMENT, AND LIFELONG LEARNING. OUR EARLY CHILDHOOD PROGRAMS WORK TO PREVENT ADVERSE CHILDHOOD EXPERIENCES BY INCREASING FAMILY RESILIENCE AND BUILDING ON PROTECTIVE FACTORS. OUR PREMISE IS STRAIGHT-FORWARD, STRENGTHENING FAMILIES PROVIDES A FOUNDATION FOR SUCCESS, TWO GENERATIONS AT A TIME. WE WORK IN PARTNERSHIP WITH FAMILIES TO INCREASE OVERALL WELL-BEING, ACHIEVE STABILITY, AND ENSURE THAT THEIR CHILDREN ARE HEALTHY, SAFE AND READY TO SUCCEED IN SCHOOL, WORK, AND LIFE. GOALS OF OUR GROWING WELL PROGRAMS ARE: IMPROVING MATERNAL HEALTH AND BIRTH OUTCOMES OPTIMIZING HEALTHY, AGE APPROPRIATE CHILD GROWTH AND DEVELOPMENT STRENGTHENING POSITIVE PARENTING KNOWLEDGE AND BEHAVIOR PREVENTING CHILDHOOD INJURIES AND CASES OF ABUSE AND NEGLECT PROMOTING FAMILY FUNCTIONING AND OVERALL WELL-BEING IMPROVING LIFE COURSE OUTCOMES TWO GENERATIONS AT A TIME IN FISCAL YEAR 2023-2024, OUR GROWING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 265 FAMILIES, WHICH INCLUDED 282 CAREGIVERS AND 317 CHILDREN PROVIDED 3,230 INTENSIVE IN-HOME AND 238 VIRTUAL VISITS 99% OF PARTICIPATING FAMILIES REMAINED FREE OF CHILD ABUSE AND NEGLECT 96% OF PARTICIPATING CHILDREN HAD A PRIMARY PROVIDER FOR SICK, ROUTINE, AND PREVENTIVE CARE 99% OF PARTICIPATING CHILDREN WERE UP-TO-DATE WITH ALL DOCTOR RECOMMENDED IMMUNIZATIONS 96% OF PARTICIPATING CHILDREN WERE REGULARLY SCREENED FOR DEVELOPMENTAL MILESTONES AND POSSIBLE DELAYS
  Expenses $1,758,247 · grants $37,298 · revenue $87,869
• LONG-TERM SUPPORT SERVICES (LIVING WELL) FAMILY LIFELINES LIVING WELL PROGRAMMING PROVIDES INTENSIVE, HOME-BASED CARE TO SUPPORT OLDER ADULTS, PEOPLE WITH DISABILITIES, AND FAMILY CAREGIVERS LIVING IN THE METRO RICHMOND AREA. WE STRIVE TO HELP INDIVIDUALS REMAIN LIVING WELL IN COMMUNITY SETTINGS OF THEIR CHOOSING WHERE THEY FEEL SAFE, CONNECTED, HEALTHY, AND ENGAGED. OUR LONG-TERM SUPPORT SERVICES ARE PERSON-CENTERED, TRAUMA INFORMED, AND INDIVIDUALIZED TO EACH CLIENTS NEEDS. SERVICE OPTIONS INCLUDE: HOME CARE, NURSE CONSULTATION/ HEALTH SUPERVISION, VISITING VOLUNTEERS, OR ANY COMBINATION OF THESE. AT EACH CONNECTION POINT, FAMILY LIFELINE OFFERS HONORING CHOICES (A MAJOR INITIATIVE TO BUILD SYSTEMIC CHANGE, ADVOCACY, AND EDUCATION AROUND ADVANCED CARE PLANNING) AND COUNSELING. WE ALSO PARTICIPATE IN NO WRONG DOOR (A VIRTUAL SYSTEM AND STATEWIDE NETWORK OF SHARED RESOURCES DESIGNED TO STREAMLINE ACCESS TO LONG TERM SERVICES AND SUPPORTS CONNECTING INDIVIDUALS, PROVIDERS, AND COMMUNITIES ACROSS VIRGINIA) AS A MEANS TO CONNECT OUR FAMILIES WITH THE SERVICES THEY NEED. RESEARCH SHOWS THAT SOCIAL ISOLATION, FRAILTY AND CHRONIC HEALTH CONDITIONS INCREASE SHARPLY WITH AGE. AS THE POPULATION AGES, MORE AND MORE INDIVIDUALS WILL FIND IT DIFFICULT TO CARRY OUT THE EVERYDAY TASKS NECESSARY TO AGE-IN-PLACE AND REMAIN SAFELY AT HOME. OUR GOAL IS TO SUPPORT INDIVIDUALS AND FAMILIES TO REMAIN SOCIALLY ENGAGED WHILE MAINTAINING THEIR HEALTH, SAFETY, AND DIGNITY. GOALS OF OUR LIVING WELL PROGRAMS ARE: PROMOTING HEALTH AND WELLNESS IN THE COMFORT AND SAFETY OF HOME PREVENTING PREMATURE PLACEMENT IN LONG-TERM CARE FACILITIES FACILITATING SOCIAL CONNECTEDNESS AND COMMUNITY ENGAGEMENT RELIEVING THE STRESS AND ROLE-STRAIN ASSOCIATED WITH CAREGIVING IMPROVING LIFE COURSE OUTCOMES -- TWO GENERATIONS AT A TIME IN FISCAL YEAR 2024-2025, OUR LIVING WELL PROGRAMS EXPERIENCED GREAT SUCCESS: SERVED 106 FAMILIES VISITING VOLUNTEERS PROVIDED 709 HOURS OF THEIR TIME HOME CARE PARTICIPANTS SPENT 9,014 ADDITIONAL DAYS IN THEIR OWN HOMES, RATHER THAN A COSTLY FACILITY BY DELAYING PLACEMENT IN MEDICAID-FUNDED INSTITUTIONAL CARE, THE NET SAVINGS TOTALED 729,864 100% OF HOME CARE PARTICIPANTS REMAINED FREE OF FALLS AND FALL-RELATED INJURIES WHILE IN OUR CARE 82% OF SURVEYED CAREGIVERS REPORTED HOME CARE SERVICES AND SUPPORTS HELPED REDUCE THEIR STRESS LEVEL 100% OF SURVEYED PARTICIPANTS REPORTED THAT THEY FEEL LESS LONELY AND MORE SOCIALLY CONNECTED, SINCE STARTING SERVICES
  Expenses $990,203 · grants $37,299

What it must file and when

IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in June, so each return is due on the 15th day of the 5th month after that.

IRS record

EIN

54-0737133

Tax-exempt status

501(c)(3): Charitable, religious, educational or scientific organization

Foundation status

Publicly supported organization (170(b)(1)(A)(vi))

Donations deductible (Pub 78)

Public charity, 50% deduction limit

Exempt since

1963

Accounting year ends

June

Files

Form 990 or 990-EZ

Category (NTEE)

Human services (P40Z)

Assets (IRS master file)

$3,831,472

Income (IRS master file)

$3,886,497

Filing history

990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 54-0737133).

Questions about FAMILY LIFELINE

What is the EIN of FAMILY LIFELINE?

The employer identification number (EIN) of FAMILY LIFELINE is 54-0737133.

Is FAMILY LIFELINE tax-exempt?

Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 1963.

Are donations to FAMILY LIFELINE tax-deductible?

Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).

Which annual return does FAMILY LIFELINE file?

Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.

When is the next return of FAMILY LIFELINE due?

The return for tax year 2025 (the year ending June 30, 2026) is due November 16, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.

When did FAMILY LIFELINE last file with the IRS?

The latest return in the IRS public files is the 990 for the year ended June 2025.

Who is the principal officer of FAMILY LIFELINE?

The 990 for the year ended June 30, 2025 names JENNIFER CASE.

Who are the officers and directors of FAMILY LIFELINE?

The 990 for the year ended June 30, 2025 lists 27 people; 2 received compensation from the organization, the highest $52,500 (JENNIFER CASE, CEO & PRES).

How much revenue does FAMILY LIFELINE have?

On its 990 for the year ended June 30, 2025 it reported revenue of $3,808,658, expenses of $3,350,514 and total assets of $3,831,472 at year end.

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