Nonprofit · EIN 27-4826627
CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC
Tax-exempt · PLYMOUTH, MN 55441
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2025 | 990 | $1,360,735 | $1,526,659 | -$165,924 | $1,678,975 | $356,401 | $1,322,574 |
| December 31, 2024 | 990 | $1,538,409 | $1,548,668 | -$10,259 | $1,802,810 | $388,849 | $1,413,961 |
| December 31, 2023 | 990 | $1,387,932 | $1,355,461 | $32,471 | $1,972,742 | $586,014 | $1,386,728 |
Financial details: 990 for the year ended December 31, 2025
Revenue
- Contributions, gifts and grants
- $0
- Program service revenue
- $1,359,911
- Investment income
- $824
- Other revenue
- $0
Expenses
- Grants and similar amounts paid
- $0
- Compensation of officers, directors and key employees
- $0
- Salaries, compensation and benefits (total)
- $0
- Professional fundraising fees
- $0
- Travel
- $20,369
Balance sheet and other
- Total assets, start of year
- $1,802,810
- Total assets, end of year
- $1,678,975
- Total liabilities, end of year
- $356,401
- Net assets, end of year
- $1,322,574
- Publicly traded securities
- $748,652
- Net assets without donor restrictions
- $1,322,574
- Gross unrelated business income
- $2,000
- Gross receipts
- $1,360,735
- Employees
- 0
- Volunteers
- 245
- Year formed
- 2011
- State of legal domicile
- DE
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Roxie Strohmenger | Chair Trustee or director, Officer | 4 | $0 |
| Jayalakshmi Sudarshan | Vice Chair Trustee or director, Officer | 4 | $0 |
| Benjamin Easaw | Treasurer Trustee or director, Officer | 4 | $0 |
| Amy Shioji | Imed Past Chair Trustee or director | 1 | $0 |
| Ahmed Alfaddagi | Director Trustee or director | 1 | $0 |
| Eric Bruce | Director Trustee or director | 1 | $0 |
| Georges Marcellin Essama Babis | Director Trustee or director | 1 | $0 |
| Kristy DeSantis | Director Trustee or director | 1 | $0 |
| Heather Gillbanks | Director Trustee or director | 1 | $0 |
| Francis Goh | Director Trustee or director | 1 | $0 |
| Eytan Hattem | Director Trustee or director | 1 | $0 |
| Scott Lee Holloway | Director Trustee or director | 1 | $0 |
| Stephanie Leheta | Director Trustee or director | 1 | $0 |
| Bryan Sander | Director Trustee or director | 1 | $0 |
| Shawn Silzer | Director Trustee or director | 1 | $0 |
2 more people on this return
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Greg Tucker | Director Trustee or director | 1 | $0 |
| Erin Wallace | Director Trustee or director | 1 | $0 |
990 for the year ended December 31, 2024: 16 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Amy Shioji | Chair Trustee or director, Officer | 4 | $0 |
| Roxie Strohmenger | Vice Chair Trustee or director, Officer | 4 | $0 |
| Jayalakshmi Sudarshan | Treasurer Trustee or director, Officer | 4 | $0 |
| Tabitha Dunn | Imed Past Chair Trustee or director | 1 | $0 |
| Georges Marcellin Essama Babis | Director Trustee or director | 1 | $0 |
| Eric Bruce | Director Trustee or director | 1 | $0 |
| Benjamin Easaw | Director Trustee or director | 1 | $0 |
| Heather Gillbanks | Director Trustee or director | 1 | $0 |
| Francis Goh | Director Trustee or director | 1 | $0 |
| Carolyn Klinger | Director Trustee or director | 1 | $0 |
| Stephanie Leheta | Director Trustee or director | 1 | $0 |
| Sebastien Munar | Director Trustee or director | 1 | $0 |
| Bryan Sander | Director Trustee or director | 1 | $0 |
| Anita Siassios | Director Trustee or director | 1 | $0 |
| Jim Tincher | Director Trustee or director | 1 | $0 |
| Erin Wallace | Director Trustee or director | 1 | $0 |
990 for the year ended December 31, 2023: 17 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| Tabitha Dunn | Chair Trustee or director, Officer | 4 | $0 |
| Amy Shioji | Vice Chair Trustee or director, Officer | 4 | $0 |
| Roxie Strohmenger | Treasurer Trustee or director, Officer | 4 | $0 |
| Nancy Porte | Imed Past Chair Trustee or director | 1 | $0 |
| Darin Byrne | Director Trustee or director | 1 | $0 |
| Heather Gillbanks | Director Trustee or director | 1 | $0 |
| Francis Goh | Director Trustee or director | 1 | $0 |
| Carolyn Klinger | Director Trustee or director | 1 | $0 |
| Sebastien Munar | Director Trustee or director | 1 | $0 |
| Stacey Nevel | Director Trustee or director | 1 | $0 |
| Mark Ratekin | Director Trustee or director | 1 | $0 |
| Bryan Sander | Director Trustee or director | 1 | $0 |
| Anita Siassios | Director Trustee or director | 1 | $0 |
| Wayne Simmons | Director Trustee or director | 1 | $0 |
| Mark Slatin | Director Trustee or director | 1 | $0 |
| Jayalakshmi Sudarshan | Director Trustee or director | 1 | $0 |
| Jim Tincher | Director Trustee or director | 1 | $0 |
Address and contacts
- Address (IRS master file)
- 10700 HIGHWAY 55 STE 275, PLYMOUTH, MN 55441-6162
- In care of
- % GREGORY MELIA
- Signed the 990
- Benjamin Easaw, Treasurer
- Phone
- (952) 564-3048
- Website
- www.cxpaglobal.org
- Return prepared by
- Barnes Givens & Barnes Ltd
Mission
The Customer Experience Professionals Association, Inc. (CXPA) is a global non-profit organization dedicated to the advancement of customer experience management practices.
Program accomplishments
- CXPA supports the professional development of its members and advances in the fieldof customer experience by providing research and education, developing standards,offering networking opportunities, promoting the industry, and creating a betterunderstanding of the discipline of customer experience.
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | 990 on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 27-4826627
- Tax-exempt status
- 501(c)(6): Business league or chamber of commerce
- Donations deductible
- No
- Exempt since
- 2012
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Community improvement and capacity building (S41)
- Assets (IRS master file)
- $1,678,975
- Income (IRS master file)
- $1,360,735
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2025 | $1,360,735 | $1,526,659 | $1,678,975 | XML |
| 990 | December 2024 | $1,538,409 | $1,548,668 | $1,802,810 | XML |
| 990 | December 2023 | $1,387,932 | $1,355,461 | $1,972,742 | XML |
| 990 | December 2022 | $1,259,707 | $1,214,862 | $1,717,064 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 27-4826627).
Questions about CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC
- What is the EIN of CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC?
- The employer identification number (EIN) of CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC is 27-4826627.
- Is CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(6) since 2012.
- Are donations to CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC tax-deductible?
- No. The IRS master file says contributions to it are not deductible.
- Which annual return does CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC due?
- The return for tax year 2026 (the year ending December 31, 2026) is due May 17, 2027. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2025.
- Who are the officers and directors of CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC?
- The 990 for the year ended December 31, 2025 lists 17 people; 0 received compensation from the organization.
- How much revenue does CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION INC have?
- On its 990 for the year ended December 31, 2025 it reported revenue of $1,360,735, expenses of $1,526,659 and total assets of $1,678,975 at year end.
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