Nonprofit · EIN 23-7270642
SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS
Tax-exempt · CHANDLER, AZ 85224
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| December 31, 2024 | 990 | $1,068,955 | $866,890 | $202,065 | $326,626 | $187 | $326,439 |
| December 31, 2023 | 990 | $1,404,937 | $1,140,169 | $264,768 | $124,374 | $0 | $124,374 |
Financial details: 990 for the year ended December 31, 2024
Revenue
- Contributions, gifts and grants
- $0
- Program service revenue
- $1,067,721
- Investment income
- $0
- Other revenue
- $1,234
Expenses
- Grants and similar amounts paid
- $0
- Compensation of officers, directors and key employees
- $96,650
- Salaries, compensation and benefits (total)
- $96,650
- Professional fundraising fees
- $0
- Legal fees
- $3,748
- Accounting fees
- $31,339
- Travel
- $5,977
Balance sheet and other
- Total assets, start of year
- $124,374
- Total assets, end of year
- $326,626
- Total liabilities, end of year
- $187
- Net assets, end of year
- $326,439
- Net assets without donor restrictions
- $326,439
- Gross receipts
- $1,068,955
- Employees
- 0
- Volunteers
- 80
- Year formed
- 1973
- State of legal domicile
- DC
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended December 31, 2024, highest compensation first.
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| SUZANNE DURKIN-BIGHORN | EXECUTIVE DIRECTOR Officer | 32 | $97,505 |
| CHRIS DRURY | BOARD CHAIR Trustee or director, Officer | 2 | $0 |
| RAKEB ARYA | DIRECTOR Trustee or director | 1 | $0 |
| TERRI DEMENT | SECRETARY Trustee or director, Officer | 1 | $0 |
| VICTORIA CHERNE | DIRECTOR Trustee or director | 1 | $0 |
| NICOLE NUTILE | CHAIR ELECT Trustee or director, Officer | 1 | $0 |
| JILL DELONG | DIRECTOR Trustee or director | 1 | $0 |
| NATHAN BOBAY | BOARD TREASURER Trustee or director, Officer | 1 | $0 |
| ELLEN PASSERO | DIRECTOR Trustee or director | 1 | $0 |
| JOE MAZURE | DIRECTOR Trustee or director | 1 | $0 |
| STEVE COPELAND | DIRECTOR Trustee or director | 1 | $0 |
| JOHN GRAMATA | DIRECTOR Trustee or director | 1 | $0 |
| CASS FERRIS | DIRECTOR Trustee or director | 1 | $0 |
| ROSLYN HARRELL | DIRECTOR Trustee or director | 1 | $0 |
| JON COX | PAST PRESIDENT Trustee or director, Officer | 1 | $0 |
990 for the year ended December 31, 2023: 15 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| MARIE SHUBIN | PRESIDENT/CEO UNTIL OCT. 2023 Officer | 32 | $78,000 |
| SUZANNE DURKIN-BIGHORN | EXECUTIVE DIRECTOR SINCE OCT 2023 Officer | 32 | $32,356 |
| CHRIS DRURY | BOARD CHAIR Trustee or director, Officer | 2 | $0 |
| RAKEB ARAYA | DIRECTOR Trustee or director | 1 | $0 |
| TERRI DEMENT | SECRETARY Trustee or director, Officer | 1 | $0 |
| VICKY CHERNE | DIRECTOR Trustee or director | 1 | $0 |
| NICOLE NUTILE | CHAIR ELECT Trustee or director, Officer | 1 | $0 |
| JILL DELONG | DIRECTOR Trustee or director | 1 | $0 |
| NATHAN BOBAY | BOARD TREASURER Trustee or director, Officer | 1 | $0 |
| ELLEN PASSERO | DIRECTOR Trustee or director | 1 | $0 |
| JOE MAZUR | DIRECTOR Trustee or director | 1 | $0 |
| STEVE COPELAND | DIRECTOR Trustee or director | 1 | $0 |
| JOE GRAMATA | DIRECTOR Trustee or director | 1 | $0 |
| CASS FERRIS | DIRECTOR Trustee or director | 1 | $0 |
| ROSLYN HARRELL | DIRECTOR Trustee or director | 1 | $0 |
Address and contacts
- Address (IRS master file)
- 2875 W RAY RD STE 6 PMB 358, CHANDLER, AZ 85224-3525
- Principal officer (990 for 2024)
- NICOLE NUTILE, 2875 W RAY RD SUITE 6-358, CHANDLER, AZ 85224
- Signed the 990
- CHRIS DRURY, CURRENT BOARD CHAIR
- Phone
- (703) 519-3700
- Website
- SOCAP.ORG
- Return prepared by
- SNYDER COHN PC
Mission
THE ORGANIZATION IS DEDICATED TO DEVELOPING EXEMPLARY CUSTOMER CARE AND ENGAGEMENT PROFESSIONALS THROUGH EDUCATION AND NETWORKING, SETTING THE STANDARD FOR SERVICE EXCELLENCE AND ELEVATING THE VALUE OF THE PROFESSION.
Program accomplishments
- SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND ENGAGEMENT PROFESSION WITH SPECIFIC SESSIONS AND LEARNING OPPORTUNITIES FOCUSED ON KEY INDUSTRY SEGMENTS SUCH AS CONSUMER PACKAGED GOODS, RETAIL AND DIRECT SALES, HEALTHCARE, HOSPITALITY, TRAVEL AND TOURISM AND FINANCIAL SERVICES. ADDITIONALLY, IT BRINGS TOGETHER CUSTOMER CARE AND ENGAGEMENT EXPERTS FROM ACROSS MULTIPLE INDUSTRIES TO LEARN, ENGAGE AND NETWORK AROUND DATA, INFORMATION AND BEST PRACTICES THAT WILL HELP MEMBERS BETTER SERVE CONSUMERS AND CONTRIBUTE TO BUSINESS SUCCESS. THEY ARE HOSTED BI-ANNUALLY AND FOR 2024, THE SPRING SYMPOSIUM WAS HOSTED IN MEMPHIS, TN WITH 155 ATTENDEES, WHILE THE FALL SYMPOSIUM TOOK PLACE IN PERSON IN NEW PORT BEACH, CA WITH 181 ATTENDANTS.
- FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM EMPLOYEE AND CUSTOMER SATISFACTION, REGARDLESS OF WORKFORCE MODEL. THIS STUDY WAS DESIGNED TO: 1. MEASURE CX AGENT JOB SENTIMENT & SATISFACTION 2. GAUGE THE EFFECTIVENESS OF CURRENT TRAINING PROGRAMS, CONNECTEDNESS, FEEDBACK & WORK MODELS 3. DETERMINE IMPACT OF CORPORATE CULTURE, DIVERSITY & INCLUSION, STRESS AND WFH FATIGUE 4. IDENTIFY LEADING DRIVERSOF JOB SENTIMENT & SATISFACTION WHICH COULD LEAD TO INCREASED RETENTION
- PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES DATA REPORTING, CRISIS MANAGEMENT AND QUALITY MONITORING WORKSHOPS, AS WELL AS TRAININGS THAT FOCUS ON TECHNOLOGY, DEI (DIVERSITY, EQUITY, INCLUSION), E-WRITING AND ROUND TABLE DISCUSSIONS RELEVANT TO INDUSTRY TOPICS. THESE HYBRID EVENTS ARE HELD PERIODICALLY THROUGHOUT THE YEAR.
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in December, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | December 31, 2025 | May 15, 2026 | Not on file |
| 2024 | December 31, 2024 | May 15, 2025 | 990 on file |
| 2023 | December 31, 2023 | May 15, 2024 | 990 on file |
IRS record
- EIN
- 23-7270642
- Tax-exempt status
- 501(c)(6): Business league or chamber of commerce
- Donations deductible
- No
- Exempt since
- 1973
- Accounting year ends
- December
- Files
- Form 990 or 990-EZ
- Assets (IRS master file)
- $326,626
- Income (IRS master file)
- $1,068,955
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | December 2024 | $1,068,955 | $866,890 | $326,626 | IRS |
| 990 | December 2023 | $1,404,937 | $1,140,169 | $124,374 | XML |
| 990 | December 2022 | $1,227,874 | $1,253,230 | $15,405 | IRS |
| 990 | December 2021 | – | – | – | IRS |
| 990 | December 2020 | – | – | – | IRS |
| 990 | December 2019 | – | – | – | IRS |
| 990 | December 2018 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 23-7270642).
Questions about SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS
- What is the EIN of SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS?
- The employer identification number (EIN) of SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS is 23-7270642.
- Is SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(6) since 1973.
- Are donations to SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS tax-deductible?
- No. The IRS master file says contributions to it are not deductible.
- Which annual return does SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS due?
- The return for tax year 2025 (the year ending December 31, 2025) is due May 15, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended December 2024.
- Who is the principal officer of SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS?
- The 990 for the year ended December 31, 2024 names NICOLE NUTILE.
- Who are the officers and directors of SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS?
- The 990 for the year ended December 31, 2024 lists 15 people; 1 received compensation from the organization, the highest $97,505 (SUZANNE DURKIN-BIGHORN, EXECUTIVE DIRECTOR).
- How much revenue does SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS have?
- On its 990 for the year ended December 31, 2024 it reported revenue of $1,068,955, expenses of $866,890 and total assets of $326,626 at year end.
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