Nonprofit · EIN 02-0578157
CONSUMER SATISFACTION SERVICES INC
Tax-exempt · HARRISBURG, PA 17112
Financials
| Year ended | Form | Revenue | Expenses | Net income | Total assets | Liabilities | Net assets |
|---|---|---|---|---|---|---|---|
| June 30, 2025 | 990 | $728,626 | $743,564 | -$14,938 | $443,040 | $281,946 | $161,094 |
| June 30, 2024 | 990 | $727,186 | $710,795 | $16,391 | $202,116 | $26,086 | $176,030 |
| June 30, 2023 | 990 | $622,453 | $606,864 | $15,589 | $228,961 | $69,322 | $159,639 |
Financial details: 990 for the year ended June 30, 2025
Revenue
- Contributions, gifts and grants
- $36,875
- of which government grants
- $29,200
- Program service revenue
- $687,990
- Investment income
- $520
- Net gain from sales of assets
- -$42
- Other revenue
- $3,241
Expenses
- Grants and similar amounts paid
- $0
- Other salaries and wages
- $419,239
- Salaries, compensation and benefits (total)
- $533,145
- Professional fundraising fees
- $0
- Accounting fees
- $9,692
- Occupancy
- $80,831
- Travel
- $15,164
- Depreciation
- $9,969
- Program services (functional)
- $668,935
- Management and general (functional)
- $74,223
- Fundraising (functional)
- $406
Balance sheet and other
- Total assets, start of year
- $202,116
- Total assets, end of year
- $443,040
- Total liabilities, end of year
- $281,946
- Net assets, end of year
- $161,094
- Land, buildings and equipment
- $29,459
- Net assets without donor restrictions
- $161,094
- Gross receipts
- $728,668
- Employees
- 18
- Year formed
- 2002
- State of legal domicile
- PA
From the e-filed returns the IRS publishes as XML (latest three processing years; amended returns replace the original). PDF copies at the IRS.
Officers, directors and key employees
As listed on the 990 for the year ended June 30, 2025, highest compensation first.
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| JESSICA PAUL | EXECUTIVE DI Officer | 40 | $125,517 |
| DEBORAH ALLEN | SECRETARY Officer | 0.15 | $0 |
| LISA ARIFER-POLCHA | MEMBER Officer | 0.15 | $0 |
| STEVE BARNDT | VICE CHAIRMA Officer | 0.15 | $0 |
| JEFF KLARE | MEMBER Officer | 0.15 | $0 |
| CHRISTOPHER KROFT | TREASURER Officer | 0.15 | $0 |
| MARTHA MERCURIO | MEMBER Officer | 0.15 | $0 |
| TRACI SCHAEFFER | CHAIRMAN Officer | 0.15 | $0 |
990 for the year ended June 30, 2024: 6 people
| Name | Title | Hours / week | Compensation |
|---|---|---|---|
| JESSICA PAUL | EXECUTIVE DI Officer | 40 | $132,361 |
| DEBORAH ALLEN | SECRETARY Officer | 1 | $0 |
| LISA ARIFER-POLCHA | MEMBER Officer | 1 | $0 |
| STEVE BARNDT | VICE CHAIRMA Officer | 1 | $0 |
| CHRISTOPER KROFT | TREASURER Officer | 1 | $0 |
| TRACI SCHAEFFER | CHAIRMAN Officer | 1 | $0 |
990 for the year ended June 30, 2023: 6 people
| Name | Title | Hours / week | Compensation | Other / benefits |
|---|---|---|---|---|
| JESSICA PAUL | EXECUTIVE DI Officer | 40 | $116,121 | $17,750 |
| DEBORAH ALLEN | SECRETARY Trustee or director, Officer | 1 | $0 | $0 |
| LISA ARIFER-POLCHA | MEMBER Trustee or director | 1 | $0 | $0 |
| STEVE BARNDT | CHAIRMAN Trustee or director, Officer | 1 | $0 | $0 |
| CHRISTOPHER KROFT | TREASURER Trustee or director, Officer | 1 | $0 | $0 |
| TRACI SCHAEFFER | VICE CHAIRMA Trustee or director, Officer | 1 | $0 | $0 |
Address and contacts
- Address (IRS master file)
- 4785 LINGLESTOWN ROAD, HARRISBURG, PA 17112-8745
- In care of
- % JESSICA PAUL
- Principal officer (990 for 2024)
- JESSICA PAUL, 4785 LINGLESTOWN RD, HARRISBURG, PA 17112
- Signed the 990
- JESSICA PAUL, EXECUTIVE DIRECTOR
- Phone
- (717) 651-1070
- Website
- HTTPS://WWW.CSS-PA.ORG
- Return prepared by
- GIFT CPAS
Mission
TO CONTRIBUTE TO THE DEVELOPMENT OF AN EFFECTIVE AND COOPERATIVE BEHAVIORAL HEALTH SYSTEM
Program accomplishments
- CONSUMER SATISFACTION SERVICES IS A RECOVERY BASED, CONSUMER DRIVEN ORGANIZATION THAT ASSESSES THE QUALITY OF BEHAVIORAL HEALTH SERVICES TO PROMOTE QUALITY ASSURANCE HEREBY ASSURING CONTINUOUS QUALITY IMPROVEMENT PARTNERSHIP WITH STAKEHOLDERS.Expenses $668,935
What it must file and when
IRS records say it files Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N. Its accounting year ends in June, so each return is due on the 15th day of the 5th month after that.
| Tax year | Year ended | Due | IRS public records |
|---|---|---|---|
| 2025 | June 30, 2026 | November 16, 2026 | Not due yet |
| 2024 | June 30, 2025 | November 17, 2025 | 990 on file |
| 2023 | June 30, 2024 | November 15, 2024 | 990 on file |
IRS record
- EIN
- 02-0578157
- Tax-exempt status
- 501(c)(3): Charitable, religious, educational or scientific organization
- Foundation status
- Publicly supported organization (170(b)(1)(A)(vi))
- Donations deductible (Pub 78)
- Public charity, 50% deduction limit
- Exempt since
- 2002
- Accounting year ends
- June
- Files
- Form 990 or 990-EZ
- Category (NTEE)
- Mental health and crisis intervention (F053)
- Assets (IRS master file)
- $443,040
- Income (IRS master file)
- $728,668
Filing history
| Form | Year ended | Revenue | Expenses | Assets | Return |
|---|---|---|---|---|---|
| 990 | June 2025 | $728,626 | $743,564 | $443,040 | XML |
| 990 | June 2024 | $727,186 | $710,795 | $202,116 | XML |
| 990 | June 2023 | $622,453 | $606,864 | $228,961 | XML |
| 990 | June 2022 | $570,851 | $588,640 | $156,482 | IRS |
| 990 | June 2021 | – | – | – | IRS |
| 990 | June 2020 | – | – | – | IRS |
| 990 | June 2019 | – | – | – | IRS |
| 990 | June 2018 | – | – | – | IRS |
990-N: the IRS bulk file holds only the latest e-Postcard per organization; earlier years come from archived copies of that file since 2020 and can have gaps (the IRS e-Postcard search lists every one). 990, 990-EZ, 990-PF, 990-T: every e-filed return in the IRS e-file index since 2019; XML for the latest three processing years, amounts from the IRS Statistics of Income extracts before that. PDF copies and determination letters at the IRS (search EIN 02-0578157).
Questions about CONSUMER SATISFACTION SERVICES INC
- What is the EIN of CONSUMER SATISFACTION SERVICES INC?
- The employer identification number (EIN) of CONSUMER SATISFACTION SERVICES INC is 02-0578157.
- Is CONSUMER SATISFACTION SERVICES INC tax-exempt?
- Yes. The IRS lists it as tax-exempt under section 501(c)(3) since 2002.
- Are donations to CONSUMER SATISFACTION SERVICES INC tax-deductible?
- Yes. It is listed in IRS Publication 78 (Public charity, 50% deduction limit).
- Which annual return does CONSUMER SATISFACTION SERVICES INC file?
- Form 990 or 990-EZ. Based on its last return; a smaller organization may file the 990-N.
- When is the next return of CONSUMER SATISFACTION SERVICES INC due?
- The return for tax year 2025 (the year ending June 30, 2026) is due November 16, 2026. Form 8868 extends it by six months; the 990-N cannot be extended.
- When did CONSUMER SATISFACTION SERVICES INC last file with the IRS?
- The latest return in the IRS public files is the 990 for the year ended June 2025.
- Who is the principal officer of CONSUMER SATISFACTION SERVICES INC?
- The 990 for the year ended June 30, 2025 names JESSICA PAUL.
- Who are the officers and directors of CONSUMER SATISFACTION SERVICES INC?
- The 990 for the year ended June 30, 2025 lists 8 people; 1 received compensation from the organization, the highest $125,517 (JESSICA PAUL, EXECUTIVE DI).
- How much revenue does CONSUMER SATISFACTION SERVICES INC have?
- On its 990 for the year ended June 30, 2025 it reported revenue of $728,626, expenses of $743,564 and total assets of $443,040 at year end.
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- AURELIUS BRAIN HEALTH AND HUMAN PERFORMANCE PROJECT EIN 99-3609450 · last filed 990 for 2025
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All nonprofits in HARRISBURG · Pennsylvania · Mental health and crisis intervention